TIMETOME – Frequently Asked Questions

Every child learns differently! Our Sound Books encourage listening and vocabulary discovery, Water Painting Books inspire creativity through reusable water-based activities, and Writing Practice Books help children explore letters, shapes, and early handwriting.

Choose the activity that best matches your child's interests and learning stage.

Age recommendations vary by product. Please check the recommended age range on each product page before purchasing.

We encourage adult supervision during play, especially for younger children.

At TIMETOME, we believe learning should feel like play. Our products combine creativity, exploration, and hands-on activities to make everyday learning more engaging for little learners.

Each product includes different materials and accessories. Please refer to the product description and product images for a detailed list of what's included.

This depends on the product. Please check the individual product page for power requirements and included accessories.

Yes! Our reusable Water Painting Books are designed for repeated creative play. Simply fill the water pen with clean water and paint on the pages. The colorful images appear as your child paints and gradually fade as the pages dry.

Simply browse our collections, select your favorite products, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping information and complete your purchase.

Available payment methods are displayed at checkout. You can select from the supported payment options when placing your order.

If you need to make changes or cancel an order, please contact our customer support team as soon as possible.

Once an order has been processed or shipped, changes may no longer be possible.

Yes! After successfully placing an order, you will receive an order confirmation email containing your order details.

Yes! TIMETOME offers free shipping on orders of US$69.99 or more.

Please check the shipping information displayed at checkout for eligible destinations and the latest details.

Delivery times depend on the shipping destination, order processing time, and selected shipping service.

Please refer to our Shipping Policy for current delivery estimates.

Once your order has shipped, you will receive an email containing your tracking number.

You can also visit our Track Your Order page and enter your tracking number to check the latest delivery updates.

Tracking information may take some time to update after a package is shipped.

If your tracking information hasn't changed for an extended period, please contact our customer support team with your order number.

We want you to feel confident shopping with TIMETOME.

Please refer to our Return Policy for information about eligible returns, return conditions, and applicable time limits.

We're sorry if something isn't right with your order.

Please contact our customer support team with your order number and clear photos of the issue. We'll review your request and help you with the next steps.

Once an eligible return has been approved and processed, refunds will be issued to the original payment method.

The time it takes for the refund to appear depends on your payment provider or financial institution.

We're always happy to help!

For questions about products, orders, shipping, or returns, please contact us:

Email: yueshanhangzhou@gmail.com

Our team will get back to you as soon as possible.